First notice of loss triage
Claims arrive through several channels with missing coverage details and inconsistent incident descriptions.
The challenge behind the workflow.
Claims arrive through several channels with missing coverage details and inconsistent incident descriptions.
Bring exposure, policy, claims, repair, and financial data into a common working context. Help underwriters, claims teams, and catastrophe analysts investigate exceptions without losing the history behind a decision.
Data to bring together
- Claim notifications
- Policy coverage
- Incident reference data
Source systems are examples of the data required. Confirm connector availability, permitted access, refresh timing, and the authoritative owner before implementation.
How Genedata supports the work.
Configure one connected workflow, then reuse its mappings, definitions, and review process as the business grows.
- 01
Connect and prepare
Normalize incident fields and link notifications to coverage effective at the incident date.
Build the preparation as a reusable visual workflow or reviewed code, with explicit source mappings and validation checks. - 02
Investigate and validate
Highlight missing information and group cases by agreed operational triage criteria.
Keep shared definitions and source versions with the analysis so another team can reproduce the result. - 03
Publish and review
Publish a claims intake queue with evidence, owners, and required follow-up.
Make the output available to the right people with appropriate access, ownership, and review evidence.
A claims intake workspace
Make the next run easier.
A reusable intake model reduces rekeying and duplicate information requests.
Start from one approved example. Save the agreed mappings and definitions, publish the reviewed output, and let the next team follow the same evidence instead of rebuilding the preparation.
Measure your own improvement
Time from notification to a complete reviewable case
Record a baseline before the pilot and compare like-for-like work afterward. Results depend on source quality, configuration, and adoption.Review and responsibility
Claims staff review triage suggestions and make coverage decisions.
AI with professional judgment.
Use AI to summarize documents and suggest investigation questions. Coverage, pricing, fraud referrals, and claim payments require authorized review.
Try the workflow with your team.
Use representative, approved sample data. Agree the expected output and a review owner before extending the workflow to a live process.